On April 3, 2017, Heartland ECSI, a billing service provider for MSU, will begin processing Federal Perkins, Health Profession, Nursing, and long and short term Institutional Student Loan payments and providing your monthly bills. All recurring payments previously scheduled with MSU will be cancelled. Future payments will need to be scheduled with Heartland ECSI.
Set up future payments, including recurring payments, on Heartland ECSI's website at https://heartland.ecsi.net/ beginning April 3. Instructions will be emailed at that time.
The MSU Student Loan Office will continue to offer:
For More Information
Contact MSU Loans Receivable at (517) 355-5140 or (888) 913-3949, email Federal.Loans@ctlr.msu.edu, or visit http://www.ctlr.msu.edu/COLoans.
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What is the link for the ECSI payment portal and when do I need to begin making payments on this website?
Heartland ECSI’s website is https://heartland.ecsi.net. On April 3, 2017, Heartland ECSI, a billing service provider for MSU, will begin processing your Federal Perkins, Health Profession, Nursing, and long and short term Institutional Student Loan payments and providing your monthly bills. On that date, all recurring payments previously scheduled with MSU will be cancelled, and you will need to schedule payments going forward on Heartland ECSI’s website.
Whom do I contact for deferments, postponements, and cancellations?
Please contact the Michigan State University Loans Receivable Department for all questions regarding deferments, postponements, and cancellations at (517) 355-5140.
How can I view my e-signed promissory note?
If you signed your promissory note electronically, you will be able to view the promissory note through MSU’s StuInfo website, under Financial Aid.
Are 1098E’s tax forms available on the Heartland ECSI web portal?
No. 1098E’s will be mailed to your address of record.
How do I create and access my account on Heartland ECSI’s website to make a one-time payment or set up recurring payments?
Follow these steps to create and access your account to make payments:
Select Connect an Account to connect your loan to your profile. You will need your Heartland Key, located on your bill, to complete this step. You can also request your Heartland Key from Heartland ECSI by calling (888) 549-3274.
Where can I mail a payment?
Payments must be made payable to Michigan State University and should be accompanied by a copy of your bill or coupon. Payments should be mailed to:
Michigan State University
c/o Heartland ECSI
P.O. Box 718
Wexford, PA 15090
Will recurring payments set up on Heartland ECSI’s website be automatically cancelled when my loan is paid in full?
What are the hours of operation for Heartland ECSI?
Customer Service Representative is available Monday through Friday, 8:00am – 8:00pm EST. You can call ECSI at (888) 549-3274. A live chat is also available on Heartland ECSI’s website (https://heartland.ecsi.net) in the lower right hand corner.